Refund policy

Refund & Return Policy

At Sellion, we want you to be happy with your purchase. If you experience an issue with your order, please contact us within 7 days of receiving your parcel.

1. Eligibility for Returns

We accept returns for eligible items if:

The item is unused and unopened.
The original packaging is intact and in good condition.
The return request is made within 7 days from the date of delivery.
The item is returned with all original packaging and accessories, where applicable.

Due to hygiene and product safety considerations, opened or used perfumes are generally not eligible for return or exchange due to personal preference, such as not liking the fragrance.

2. Damaged, Defective or Incorrect Items

If your order arrives damaged, leaking, defective, or you received the wrong item, please contact us within 7 days of delivery.

Please provide your order number together with clear photos or videos showing the issue. We will review the case and may offer a replacement or refund where appropriate.

For confirmed damaged, defective, or incorrect items caused by us, we will cover the reasonable return shipping cost.

3. Change of Mind

Returns due to change of mind, personal preference, or choosing the wrong fragrance may only be accepted if the product remains completely unopened and unused.

For approved change-of-mind returns, the customer is responsible for the return shipping cost.

Original shipping charges are generally non-refundable.

4. Non-Returnable Items

The following items are generally not eligible for return:

Opened or used perfumes.
Products that have been sprayed or tested.
Products with damaged or missing original packaging.
Products damaged after delivery due to customer handling.
Items returned after the 7-day return period.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method where possible. The time required for the funds to appear in your account may depend on your payment provider or bank.